South Lambeth Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide removal and related services to customers in and around South Lambeth. By placing a booking, you agree that these Terms and Conditions form the contract between you and us for the provision of our services. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and the details confirmed in your booking confirmation.

Services means removal, transport, loading, unloading, packing, unpacking, storage, clearance, and any related services that we agree in writing to provide.

Goods means the items of any kind that you ask us to handle, move, transport, pack, unpack, store, or dispose of as part of the services.

Premises means the property or location from which the goods are collected, delivered, stored, or otherwise handled in connection with the services.

You and your mean the person or business entering into the contract with us as the customer.

We, us and our mean the service provider supplying the services under the contract.

2. Scope of Services

We provide removal and related services, which may include domestic and commercial removals, packing and unpacking, loading and unloading, short-term or long-term storage, and associated services such as property clearances. The specific scope of services for each job will be set out in your quotation and booking confirmation.

Any additional services requested after a quotation has been issued may incur extra charges. We are under no obligation to provide services that are not expressly confirmed in writing.

3. Booking Process

3.1 You may request a quotation by providing details of the goods, premises addresses, access conditions, dates and times, and any special requirements. Quotations are given based on the information you provide and may be revised if that information is inaccurate or incomplete.

3.2 All quotations are subject to availability of vehicles, equipment, and staff at the time you seek to confirm your booking. Quotations do not constitute a confirmed booking.

3.3 A booking is only confirmed when we have accepted your request and provided written confirmation setting out the agreed date, time, services, and charges. We may at our discretion require a deposit or partial prepayment as a condition of confirmation.

3.4 You are responsible for checking that all details in the quotation and booking confirmation are correct, including addresses, dates, times, access information, and the description of goods and services. Any discrepancies must be notified to us promptly and in any event before the services commence.

3.5 If you change the date, time, or scope of the services after confirmation, we will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

4. Access, Parking and Preparation

4.1 You must ensure that we have safe, reasonable, and lawful access to the premises and any relevant parking areas at the agreed times. This includes arranging parking permits or authorisations where required, and ensuring that any restrictions are disclosed to us in advance.

4.2 We are not responsible for the cost of parking, parking fines, congestion charges, tolls, or similar charges. These will be payable by you in addition to the quoted price where they arise as a direct result of providing the services.

4.3 You are responsible for preparing the premises so that the services can be carried out safely and efficiently. This includes ensuring that walkways, stairs, lifts, and access routes are clear, and that any items that may cause a hazard are removed or made safe.

4.4 You must ensure that all goods to be moved, packed, or taken into storage are clearly identified and are ready for collection at the scheduled time, unless we have agreed to provide packing or dismantling services.

5. Customer Obligations

5.1 You warrant that you are the owner of the goods or have full authority from the owner to enter into the contract and to authorise us to perform the services in relation to those goods.

5.2 You must provide us with all information that may reasonably affect the performance of the services, including but not limited to the nature and approximate value of goods, access issues, parking constraints, fragile items, and any items requiring special handling.

5.3 You must not ask us to carry or handle prohibited or hazardous items, including but not limited to explosives, flammable substances, chemicals, toxic materials, weapons, illicit drugs, or any items whose possession or transport is unlawful.

6. Payments and Charges

6.1 The price for the services will be as set out in your quotation and confirmed in your booking confirmation, subject to any variations arising from changes in scope, access issues, waiting times, or additional services requested on the day.

6.2 We may require a deposit or partial prepayment to secure your booking. Details of any required deposit, the amount, and due date will be stated in the quotation or booking confirmation.

6.3 Unless otherwise agreed in writing, the balance of the charges is payable on or before completion of the services. We reserve the right to refuse to commence or continue services if payment terms are not met.

6.4 We may charge for waiting time where our staff and vehicles are delayed beyond a reasonable period due to circumstances within your control, such as keys not available, premises not ready, packing not completed, or access not granted.

6.5 All payments must be made in the currency stated in the quotation, using the payment methods we accept. You are responsible for any bank charges or transaction fees associated with your payment.

6.6 If payment is not received when due, we may charge interest on overdue amounts at the statutory rate applicable in the United Kingdom, and we may withhold delivery of goods or suspend services until full payment is received.

7. Cancellations and Amendments

7.1 You may cancel your booking by giving us written notice. Any cancellation charges will depend on the notice period provided, as set out below.

7.2 If you cancel more than seven days before the scheduled service date, any deposit paid may be refunded less reasonable administrative costs, unless otherwise stated in the booking confirmation.

7.3 If you cancel within seven days but more than 48 hours before the scheduled service date, we may retain part or all of any deposit to cover our costs and lost opportunity to book other work.

7.4 If you cancel within 48 hours of the scheduled service date, we reserve the right to charge up to the full quoted price, particularly where we have allocated specific vehicles, staff, or resources which cannot be reallocated.

7.5 If we need to cancel or amend your booking due to circumstances beyond our control, such as severe weather, accidents, road closures, staff illness, or equipment failure, we will notify you as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid in respect of services not provided. We will not be liable for any consequential loss arising from such cancellation or amendment.

8. Excluded Items and Waste Regulations

8.1 We are not licensed to carry certain types of waste or hazardous materials. You must not include such items with goods for removal or storage. Prohibited items include, but are not limited to, industrial waste, clinical or medical waste, asbestos, chemicals, gas cylinders, fuel, or any material classified as hazardous or requiring specialist disposal.

8.2 Where we provide clearance or disposal services, we will comply with applicable waste regulations in the United Kingdom. Items will be disposed of or recycled only at authorised facilities, and we may refuse to remove any items which we reasonably suspect are unlawful or hazardous.

8.3 You are responsible for ensuring that any items presented for disposal may lawfully be disposed of and that no third-party consents are required. If we incur charges, fines, or costs due to your failure to comply with waste or environmental regulations, you agree to indemnify us in respect of those losses.

9. Liability and Limitations

9.1 We will exercise reasonable skill and care in providing the services. However, our liability to you is limited as set out in this section.

9.2 We will not be liable for loss or damage to goods where such loss or damage arises from inherent defects, pre-existing damage, inadequate packing by you or a third party, normal wear and tear, atmospheric or climatic conditions, or handling of items identified as fragile that you have required us to move against our advice.

9.3 We will not be liable for loss or damage arising from your failure to fully and accurately declare the nature or value of goods, or from your failure to obtain appropriate insurance cover for high-value items.

9.4 We will not be liable for delays or inability to perform the services where caused by events outside our reasonable control, including but not limited to extreme weather, road conditions, traffic incidents, public transport or infrastructure failures, strikes, civil unrest, or acts of public authorities.

9.5 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value for the damaged or lost items, subject to any specific limits stated in our quotation or booking confirmation. You are strongly advised to arrange your own insurance to cover the full replacement value of goods.

9.6 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of contracts, loss of use, or loss of enjoyment, arising out of or in connection with the services or the contract.

9.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited under UK law.

10. Claims and Complaints

10.1 Any visible loss or damage to goods or property must be reported to our staff as soon as reasonably practicable and in any event no later than the end of the service on the day it occurs.

10.2 Any formal claim or complaint must be submitted to us in writing within a reasonable time, giving full details of the circumstances, the items affected, and supporting evidence where available. Delay in notification may prejudice our ability to investigate and may affect the outcome of any claim.

10.3 We will review all complaints and claims in good faith and respond within a reasonable timeframe. Where appropriate, we may request additional information or evidence to assess the claim.

11. Rights of Lien

11.1 We have a right of lien over goods in our possession for any unpaid charges or other sums due under the contract. This means we may retain possession of goods until all outstanding amounts have been paid in full.

11.2 If charges remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods and apply the proceeds towards the outstanding sums, accounting to you for any surplus after deducting our reasonable costs.

12. Data Protection and Privacy

12.1 We will use your personal information only for the purposes of administering your booking, providing the services, processing payments, handling claims or complaints, and complying with legal obligations.

12.2 We will take reasonable steps to keep your personal information secure and to prevent unauthorised access, use, or disclosure. We will not sell your personal information to third parties.

12.3 By entering into the contract, you consent to our use of your personal information in accordance with this section and any applicable privacy notices we provide.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or its subject matter.

14. General Provisions

14.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2 No failure or delay by either party in exercising any right or remedy under the contract shall constitute a waiver of that right or remedy.

14.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 We may assign or subcontract our rights and obligations under the contract, provided this does not adversely affect your rights. You may not assign your rights or obligations without our prior written consent.

By confirming a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.